At Woody’s Fireplace we install, service, repair, and provide parts for everything that we sell. We focus on training and commit ourselves to having the most knowledgeable and professional staff possible. Our technicians are N.F.I Certified and also receive training specific to the brands of product that we deal with. During the heating season we can experience delays in service in excess of two weeks at times due to a high volume of service calls.
- Installation Service – We offer installation on all of the stove and fireplace products that we sell. We only install products that were sold by us. If you are looking to purchase a new stove or fireplace and would like a sales person to contact you to answer any questions you may have please contact us.
- Annual Maintenance Service – Manufacturers recommend that you have your appliance serviced after each heating season by a factory trained technician to ensure your appliance is ready for the upcoming heating season. This will keep your stove or fireplace in safe and proper working order. We offer a manufacturer recommended annual maintenance service for every appliance we sell and even offer discounted rates for maintenance and cleanings during the off season. Unfortunately, due to the pandemic, we will not be offering discounts for the 2021 cleaning season. If you purchased a stove or fireplace from us that you would like serviced please contact us.
- Repair Service – We encourage our customers to familiarize themselves with their appliances to ensure proper maintenance and prevent any unnecessary charges due to lack of maintenance. Please refer to the troubleshooting guide located in your owner’s manual to help with any simple issues that may arise. If you purchased an appliance from us that is not functioning properly or needs any type of repair or parts replacement, we can help you. We do prioritize repair work over preventative maintenance in order to get malfunctioning products fixed faster. To submit a service request for repair please contact us.
ATTENTION: We only service appliances that meet one or both the following requirements:
- We sold the appliance
- We carry the brand name that the appliance was manufactured under
We apologize if you do not meet these requirements and we are not able to service you, however we have a limited staff and are committed to servicing the people who have purchased their appliances from us.